Top | Payment & Charges | Shipping Method | Countries we serve | Prohibited items | FAQ
No matter how many items you have, NO GROUPING CHARGE at all!!
Our charge is based on the weight of your parcel.
Basically, the total charges consists of the Postage of the delivery agents and the Service charge.
Postage and Service charges
Postage and Sservice charge vary according to shipping zones.
Please check here for your shipping zone.
Zone and postage has been adjusted since 1st October 2023.
For details, please visit the following zone pages.
Zone 1 (Taiwan, China, South Korea)
Zone 2 (Asia: Hong Kong, Philippines, Singapore, Thailand, Indonesia, etc.)
Zone 3 (Oceania)
Zone 4 (Canada, Mexico)
Zone 5 (Middle East)
Zone 6 (Europe)
Zone 7 (South America)
Zone 8 (Africa)
Zone 9 (US and overseas territories)
Zone 10 (Central America)
Optional service charges
We offer optional service to fulfill your needs.
Please contact the support centre if you wish to purchase any optional services.
| Grouping service | FREE OF CHARGE *Oversize goods might not be able to be grouped |
| Handling fee for item with tracking number | FREE OF CHARGE |
| Handling fee for item without tracking number (ordinary mail) (Photo of the content will be enclosed for confirmation) |
¥200 / item |
| Photo confirmation service (Applicable to all items except ordinary mail) |
¥500 / item |
| Disposal of all advertising leaflets | ¥100 / item |
| Removing tags and booklets | ¥100 / item |
| Better packing service | Contact support for quote |
| Ordering new cardboard box | Varies according to weight Within 2 kg: ¥150 Within 5 kg: ¥400 5 kg above: Contact support for quote |
| Shipping by individual name | ¥250 / order |
| Re-packing service (Only applies to orders which canceled once and reorder afterward) |
Varies according to weight Within 10 kg: ¥1000 10 kg above: ¥250 / 1 kg |
| Domestic returning charge | Actual postage + ¥1000 / item |
| goods abandoned charge | ¥1500 / item |
Transaction charge
3.8% of the order's subtotal for financial institutions to handling the transaction.
Payment methods
We accept payment by international credit card (Visa・Master・American Express・JCB・Discover Card)!
Your card's information will not be saved. Pay securely, Pay smart.
Mercari・Rakuten Rakuma Proxy purchase service
Details about the reservation service, please visit this page.